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The Quality function is responsible for ensuring the application of clearly defined and effective processes to ensure the company achieves its strategic and financial objectives, while guaranteeing the satisfaction of customers, staff and external partners. The function also manages continuous improvement programmes, which aim to constantly improve the functioning of the company to guarantee it meets its objectives.
It covers all of the company's operational and support functions, including commercial bids, programme management, research and development, the supply chain, manufacturing and customer services.

Quality is the responsibility of everybody, not just the quality team.

Quality and Business Improvement policy is implemented by central organisations responsible for coordinating processes and the Customer Commitment continuous improvement programme. These organisations are also represented at Unit level, where Quality Assurance teams work constantly to ensure customer satisfaction.

Typical career path
After experience in management, hardware or software research and development, purchasing or manufacturing, first post is in Quality Assurance in an area of application corresponding to previous specialisation, or in Business Improvement Operations.