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Mobile maintenance support - basic and value-added e-services anytime and anywhere



myProducts platform

To request an account or receive more information please send us an e-mail:


The myProducts platform offers easy multi-channel access (Smartphone, Tablet, PC) to content & interactive applications supporting the maintenance of products. After authentication, myProducts provides registered users with dedicated information and basic or customer-specific services - from education in the office to application in the field.


myProducts is targeted at railway operators world-wide - offering efficient support and E-Services during the life-cycle of their operational products. 


24/7/365 online, easy and intuitive access to information, technical documentation, basic and value-added services as well as attractive content.


Currently provided features include:

  • Online Documentation:
    Centralised access to generic, project specific or location-based product documentation, like installation, operation and maintenance manuals, planning guide, customer documentation etc. (search function included)
  • Thales Info Pool:
    Valuable information (search function included) about Thales products and their installation, operation and maintenance, like easily understandable instructions (e.g. video tutorials) or App downloads
  • Training Reservation:
    Overview of available training courses with registration function and reminders about expiring certificates etc. (search function included)
  • Online Repair Returns:
    Easy generation of RMA forms (Return Material Authorisation) for facilitated repair processing with track-and-trace functionality, overviews, search and automatic notifications
  • Download Center:
    Latest versions of our proven Tools, download of Thales software and service apps and programs especially created for your Thales products, e.g. for diagnosis or adjustment