When every minute matters, airline and helicopter operators rely on Thales to optimize the efficiency of their fleet and operations. Our portfolio covers a wide range of services to equip and maintain aircraft, to support pilot mission and to optimize operations, through state-of-the-art digital services.
Millions of Thales avionics equipment fly everyday around the world. As Original Equipment Manufacturer, we have extensive and recognized expertise in providing, maintaining and upgrading avionics systems. From initial equipment provisioning to maintenance, overhaul, equipment trading and AOG spares, we cover the complete product lifecycle and support our customers to protect their valuable assets.
DIGITAL AND CYBERSECURITY
 
As digital transformation is gradually changing the aerospace world, we have made the most out of it to ever improve our support but also to propose innovative solutions at every step of customers’ operations. Our digital applications and systems support and connect every stakeholder around the aircraft, on board and on ground: pilots, cabin crew, mechanics, Operations Control Center (OCC) and Maintenance Control Center (MCC) teams. At every step of the journey, we are there to support, providing the right tools and solutions, from Electronic Flight Bag to maintenance application, from databases upgrade to cyber-security solutions. 24/7, 1 200 experts worldwide are on-hand helping airlines and helicopter operators to manage their mission while minimizing risks and costs.
Thales Group - avionics ; training ; spares ; AOG ; asset ; trading ; maintenance ; component
Services and support portfolio overview

Thales avionics support and services global network

3 main hubs (Chatellerault/France, Singapore, and Piscataway, NY/USA), 5 repair and 23 support centers around the world enable delivering rapid and efficient services to our customers, wherever they need it and customized to their needs.
Thales Group - hubs ; repair centers ; support centers
Over
800
customers worldwide
Over
1,200
employees
Above
100,000
operations per year
3
hubs
5
repair centers
23
support centers
24/7
support

Our offer

  • Digital solutions for aircraft operations
    Thales Avio provides EFB and digital solutions for airline operations for pilot, cabin, maintenance and hardware (tablet) systems & connectivity.
  • Thales aircraft & helicopter parts trading
    Thales trading activity buys & sells aviation parts, new & repaired LRU, Part 21 & Part 145 with qualified paperwork for civil aircraft and helicopter platforms.
  • Avionics equipment maintenance, repair and overhaul
    Thales provides avionics equipment maintenance, test, repair, overhaul, product upgrade & in-service support to airlines and helicopter operators.

Thales AOG services for aircraft and helicopter avionics equipment

Thales proposes 24/7 services to address your AOG requests, with worldwide delivery from our main storage facilities. Every customer request is acknowledged in less than 1 hour, with shipment of equipment within 4 hours after receipt of order. In case of AOG, you can contact directly your closest location.
AMERICAS
OEMServices – USA

HOTLINE
Phone : +1(732) 242- 6363
E-mail: aog.us@oemservices.aero
EUROPE, AFRICA, MIDDLE EAST
OEMServices – France

HOTLINE
Phone : (+33 1) 72 02 23 23
E-mail: aog@ oemservices.aero
ASIA, PACIFIC
OEMServices – Singapore

HOTLINE
Phone : (+65) 6542 20 55
E-mail: aog.asia@oemservices.aero

Contact

 As an airline customer and helicopter operator, you can access Thales customers portal: Customer OnLine (COL).
https://www.thalesgroup.com/en/customer-online
You can request access by selecting "Commercial Avionics" choice. Once granted, you will be able to request repair quotes technical documentation of our equipment and functions.
 
Need spare parts? Contact the Thales trading department (click here)
Contact
For any other information request, click-on the "send a message" button.