Thales UK exceeds our clients’ expectations with world class services

At Thales UK we pride ourselves in our ability to supply customers with world class, innovative solutions to create a safer world.

Meeting and exceeding the expectations of all our customers requires a mindful approach to complex problems as well as the ability to deliver compelling, modular propositions with added value across our full range of activities:
  • Aerospace
  • Defence
  • Security
  • Transport

Listening to clients is the key to delivering Thales UK services

Service design is a highly complex and challenging task requiring the integration of operations-related, market-related, and strategic aspects. Thales UK has integrated a “service by design” approach to our business, demonstrated by our 5D’s approach to service by design:
  • Discover the client’s needs and desired outcomes
  • Design a service solution to meet and exceed their expectations
  • Develop by verifying and validating the service to minimise risk
  • Deploy our solution within the delivery environment
  • Deliver, operate and maintain the service
Listening to our customers and maintaining continual engagement with them is integral to meeting and exceeding their needs.

Aerospace services

Within Aerospace, Thales UK offer a broad range of services:

  • Spares and repairs
  • Software Sustainment Full Support (SSFS) for the UK’s Royal Air Force Chinook fleets
  • Long-term, fully output-based training services across the civil and military domains.
Within Training Solutions, Thales UK has long term contracts based at UK Ministry of Defence properties at RAF Brize Norton, RAF Linton-on Ouse, RAF Valley, RAF Lossiemouth, RAF Marham and AAC Middle Wallop.

Replacement services such as the recently awarded High-G Training and Test Capability at RAF Cranwell will continue to transform customer capability for years to come.

Defence services

Thales UK Defence services transforms customer capability worldwide, offering a range of services from spares and repairs, through life technical support, equipment and system availability and fully outsourced outcomes-based managed services.

Project Marshall demonstrated our ability to deliver mission critical services consistently to the UK Ministry of Defence by transforming the UK's Air Traffic Management (ATM)  system into a modern, world class and efficient system.

Award-winning projects that save money for our clients

Our services pedigree was recognised by the UK Ministry of Defence which presented the Exactor project, one of our  support programmes, with a prestigious MINDEST award, the highest honour a project can receive within the ministry.

The Sensor Support Optimisation Programme (SSOP) provides all the in-service support of the Royal Navy’s major sensor systems for both above water and underwater Royal Navy flotillas.

Our flexible support service has transformed the traditional image of naval services and is expected to save the Navy around £140 million over the ten-year life of the contract. 

Security services

Thales UK's Cyber and Consulting Services segment has delivered a range of professional services through five capabilities:
  • Business Analysis and Change
  • Human Factors
  • Service Design and Analysis
  • Systems Engineering and Safety
  • Training Analysis & Design
This includes the DES Cultural Improvement Programme, Queen Elizabeth Carrier Training Services, SC21 Supply Chain Management and SEIG Support Services.

Providing control systems for UK nuclear energy generation

Our Security business has been awarded a 10-year contract worth £30m to support computerised control system services at all but two of EDF Energy's nuclear power stations in the UK.

Thales UK has also been awarded a five-year contract to provide secure connectivity, remote access and Gateway services for Highways England.

Transport services

Thales UK Transportation services support our markets in Urban Rail Signalling, Mainline Rail Signalling and Integrated Communications and Supervisory Systems.

Our Urban Rail Signalling portfolio includes support to the Docklands Light Railway signalling system, a joint 10-year plan with the client covering upgrades, obsolescence, engineering and support services.

Making rail travel safer with Train Protection Warning System

 In Mainline Rail we provide support to virtually every train operating company with our Train Protection Warning System, whilst providing a range of support services to Network Rail for our Axle Counter Products.

Our Integrated Communications and Supervisory Systems business is diverse and includes application support for the National Rail Contact Centre via a fully outsourced service for the provision of information.

We also support information and CCTV systems for train operating companies, Connect PFI (the operational communications system for London Underground) and the National Traffic Information System, responsible for providing travel information to the public.