Jio and Guavus Partner on AI-powered Analytics
World’s largest mobile data network operator to use Guavus solutions to deliver a superior customer experience and intelligent automation.
Mumbai, India and San Jose, CA – August 22, 2019 – Jio, the world’s largest mobile data network service provider, and Guavus, a Thales company and the leader in AI-powered analytics for communications service providers, announced a partnership today centered on AI-driven analytics. Guavus’ AI-based solutions will provide real-time customer experience analytics, predictive analytics to automate network troubleshooting, and key marketing insights to Jio. As a result, Jio will be able to offer superior service to its customers while addressing critical service operations with intelligent automation.
Jio is one of the world’s largest and fastest growing data service operators with more than 300 million subscribers. The Indian service provider, which has disrupted the market with its affordable data plans and unlimited calling benefits, has created a completely digital experience for its users – ranging from data services on smartphones, to gigabit Internet at home, along with a portfolio of media offerings and IoT devices such as smart speakers and switches for the smart home.
About Reliance Jio
Reliance Jio Infocomm Limited (“Jio”), a subsidiary of Reliance Industries Limited (“RIL”), has built a world-class all-IP data strong future-proof network with the latest 4G LTE technology. It is the only network conceived and born as a Mobile Video Network from the ground up and supporting Voice over LTE technology. It is future ready and can be easily upgraded to support even more data, as technologies advance on to 5G, 6G and beyond.
Jio has brought transformational changes in the Indian digital services space to enable the vision of Digital India for 1.2 billion Indians and propel India into global leadership in digital economy. It has created an eco-system comprising network, devices, applications and content, service experience and affordable tariffs for everyone to live the Jio Digital Life. As part of its customer offers, Jio has revolutionized the Indian telecom landscape by making voice calls for Jio customers absolutely free, across India, to any network, and always. Jio makes India the highest quality, most affordable data market in the world so that every Indian can do Datagiri.
About Guavus (a Thales company)
Guavus is at the forefront of AI-based big data analytics and machine learning innovation, driving digital transformation at 6 of the 7 world's largest telecommunications providers. Using the Guavus Reflex® solution, customers are able to analyze big data in real time and take decisive actions to lower costs, increase efficiencies, and dramatically improve the end-to-end customer experience – all with the scale and security required by next-gen 5G and IoT networks.
Guavus enables service providers to leverage both customizable ‘self-service analytics’ and out-of-the-box analytics applications for advanced network planning and operations, mobile traffic analytics, marketing, customer care, security and IoT. Discover more at www.guavus.com and follow us on Twitter and LinkedIn.
Present in India since 1953, Thales is headquartered in New Delhi and has other operational offices and sites spread across Noida, Gurgaon, Hyderabad, Bengaluru, Chennai and Mumbai, among others. Over 1,150 employees are working with Thales in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.