As equipment and system availability is critical for forces, Thales propose a wide range of services and support solution suitable to all maintenance organisation and budget, from complete autonomy (transfer of maintenance) to full outsourcing.
With support facilities in more than 30 countries and dedicated tools (Contact Centre, Customer OnLine), Thales is able to take strong commitment on legacy and up-to-date equipment. Regarding the industrial commitment required, three services solution packages are proposed:
- Standard: On demand access to basic services upon agreed conditions
- Advanced: Access to the wide range of Thales services upon optimised conditions, proactive obsolescence management and on-going support improvement
- Premium: Turnkey solution with a strong commitment for availability and a fully integrated obsolescence management
For more information regarding Customer Support and Services please use our dedicated contact form.