Easy and secure on the spot issuance

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What is instant issuance?

Thales Gemalto Instant Issuance Cloud is a fully packaged in-branch solution providing cutting-edge cloud software backed by the highest level of security, all complemented by our world-renowned hardware.

Financial Institutions can now quickly onboard customers to deliver the ultimate in-branch issuance experience.

Thales Gemalto Instant Issuance guarantees a frictionless and stress-free customer journey for any issuance need.

The evolution of Instant Issuance

Instant Issuance has been evolving and gaining traction worldwide over the past two decades.

What was once seen as a nice-to-have has become the standard. Today, convenience and immediacy are the norms.

Cardholders are looking for the perfect balance of physical branches and digital services in their banking experience to match the convenience and choice they are used to in their everyday lives.

Financial Institutions are now focusing on providing the best user experience for their cardholders. So getting them up and running quickly with a new payment card is vital in a world in which everyone wants everything now.

Full Account Opening

• Impress new account holders with an instantly issued payment card.

Emergency Card Replacement

• Instantly replace lost, stolen, damaged or compromised cards in-branch.

For every kind of payment provider

Credit unions and savings banks
In our ever-changing, customer-oriented digital world, enabling financial institutions to issue and activate new cards fast is key. With our cloud-based architecture, financial institutions of any size can go live with their in-branch issuance solution in as little as six weeks. 

Offering instant issuance drives additional traffic to branches, giving you a golden opportunity to spend extra time with your customers, build your relationship with them and cross-sell other products and services.
 

Large financial institutions
Take full control of your card issuance. Remove the barriers of delivery by post to ensure your cardholders receive their card immediately. Never again will they have to wait up to 10 weeks to receive their card via traditional mail methods.

Our secure solution also allows you to reduce the risk of card interception and fraud by placing the card in their hand immediately and providing a stress-free and convenient issuance experience for your cardholders.

What does Thales Gemalto Instant Issuance mean?

Gemalto Instant Issuance delivers an incremental revenue impact for your card program by:

• Increasing activation rates
• 82% of customers immediately active their card on receipt compared with 50% when it is delivered by post
• Driving more card usage
• Five more purchasing transactions are made per month
• Increasing spend and volume of purchases 
• 10 more  transactions are made in the first 30 days of issuance

Gemalto Instant Issuance also reduces the risk of card interception and fraud, all the while adding value by delivering differentiation and increasing consumer satisfaction by:

• Reduced waiting times: A faster card delivery process
• Delivering greater satisfaction: A personal and dedicated face-to-face service
• Ensuring less stress: Lost cards can be replaced faster, increasing customer confidence in your brand
• Increasing convenience: Greater ease and choice in how to get a card

A fully packaged cloud solution

We aim to deliver more than just secure software.

Our goal is to provide a service that offers easy delivery and usage by complementing it with cards and PIN devices. Most importantly being, it's compatible with our Gemalto Instant Card desktop printers whether you choose flat or full edge-to-edge printing.

Moving to the cloud-based system is a key element of many financial institutions' digitalisation strategies. With Gemalto Instant Issuance you are guaranteed benefits including:

• faster deployment for up to three months
• 100% remote operation
• no service interruption
• secure, flexible and robust in-branch printer solution

Our Cloud-based software now makes it easier to launch your in-branch solution and provide the best user experience for your cardholders.

Cloud-based solutions are now a vital tool for financial institutions to secure and enhance their digital issuance customer journey. It has never been easier with Gemalto Instant Issuance.

In-branch issuance is the most convenient way to create the best possible user experience for all your customers and guarantees a secure and seamless journey. So why wait when you can issue a card in an instant?

Contact Thales to learn more about which instant issuance solution is right for you.

More resources on issuance and related topics

• Eco-friendly credit cards: supporting your sustainable practices
• Best practices of digital account opening and onboarding
• Digital-first banking: reinventing card issuance