Thales, as a trusted service partner, offers a comprehensive range of support solutions, tailored to customer needs, from on-demand services to Service Level Agreement (SLA), as well as operating services. Those services and solutions help to leverage the power of lasers assets with maximum availability, optimum cost and new digital technologies.
High Equipment Availability & Performance
Scientific research relies heavily oailabilityn technological performance. Instruments that go beyond the state of the art, such as Thales laser systems, enable scientists and their teams to make the major breakthroughs that modern science is seeking.
No need to deal with technological issues and repairs, Thales is taking care of those while scientists can stay focus on their core research works: for more experiments, more publications, more discoveries that will contribute to the revenue consolidation and the international recognition of their research centre.
A Customized Service Portfolio for Thales Lasers
To be able to respond to laboratories’ requests and help them reach the best performances of their laser systems, Thales has developed a range of services and solutions with guaranteed, measurable results for a yearly fixed price. With the Service Level Agreement (SLA), Thales offers a unique opportunity for customers to choose the level of support they need among this portfolio and have their peace of mind: from basic maintenance to the complete run of operations.
Innovative Service Solutions
Thales has a long-term view with the support of laser support and services solutions. Our flexible services policy enables customers to choose the best combination of in-house capabilities and Thales resources while gaining reliable access to the latest innovations and technical expertise.
To carry out our projects and develop new solutions for our customers. We have partners we can rely on. Thanks to this, we can put our experience in relation and propose solutions and a better customer support.