Using data to make insightful railway operations management decisions and improve passenger satisfaction
Optimising maintenance and operational costs are some of the biggest challenges facing the transportation industry. Inefficiencies impact bottom lines and detract from the passenger experience - but we are here to help.
Our digital transportation services, such as NAIA, offer a range of ways to improve your operational efficiency and make informed railway operational management decisions using trusted data.
We have an innovative approach to training that helps to ensure staff can get the most out of our technological systems and can swiftly overcome any problems - should they arise.
Our adaptive training process is also not burdensome on time, logistics, or budget, with learning tailored to the needs and requirements of each user. For example, data analysis enables us to compare how teams perform against a series of metrics, which highlights any needs for any further training requirements and personalised learning solutions.
Gathering feedback from passengers with Rail Life, also provides operators with a greater insight into the experience of passengers, so that services can be adjusted to better meet their needs.
Journey analytics on waiting times, platform and train occupancy gathered by NAIA, can also help to save you time and resources by aiding railway operational management decisions.
Teaching staff to get the most out of technology and improve railway operations management with Better Train
Effective staff training is essential to be able to provide safe, efficient and reliable transport services to customers.
Better Train aims to provide the right training, at the right time, in the right way, so that users of our technologies, are equipped to address any challenges - should they occur.
Made up of a combination of simulation, classroom-based and advanced data analytics, such as AI, we can tailor learning to the needs and requirements of each user. Competency trackers also enable our customers to see how their teams perform against a series of metrics, which highlights any needs for further training.
Our advanced training technologies, data analysis and online study packages mean that training can now be delivered anytime, anywhere – an adaptive training process that is not burdensome on time, logistics, or budget.
This approach ensures our customers can maximise the benefit of our solutions, far beyond the initial installation, and maximise their resources.
As a result of the training, railway operations management is greatly improved as staff can provide a safer, higher quality service. This helps to improve performance, passenger experience and, ultimately, the revenues of service providers.
Using data-driven insight to improve passenger satisfaction with Rail Life
Customer feedback is essential for railway operations management. It can inform investment decisions, help tailor segmented passenger communications and provide actionable insights into customer satisfaction.
Rail Life puts passengers first by giving them a platform to provide real-time feedback to operators. Whether it’s a case of arranging cleaning or giving praise, Rail Life gives passengers a voice, whilst providing new levels of timely data-driven insight to inform railway operations management.
Key benefits to train operating companies include the:
Capture of balanced passenger sentiment in a way that existing methods do not
Identification of actionable insights in a way that existing methods are unable to
Use of sentiment to validate if transformation activities are having their intended effect and better inform future investment decisions
Use of sentiment to understand customer segmentation to inform personalised communication with passengers
Use of insights to influence both strategic and operational decisions
NAIA: passenger journey analytics
There is a wealth of data that exists behind passenger journeys. With technologies such as tap-in and tap-out, it is possible for operators to gain insight into passenger behaviours by analysing the data that is captured. NAIA can provide this insight and analysis…