Maintenance and Repair Services

Providing world-leading support services to aircraft operators

Civil Aviation
Commercial aviation
Business aviation

Our global team of around 2,000 professionals is committed to meticulously maintaining your assets and ensuring smooth operations. We are passionately dedicated to your success, going above and beyond every day to ensure your fleets fly without a hitch.

Access the Customer OnLine portal

FORCES

Customer proximity

Thales Aviation Global Services can respond to any request quickly and efficiently. In addition to our 9 strategically stocked warehouses located around the globe, Thales has a team of experts ready to resolve technical issues and provide support when airlines need it most.
Tailored support

Thales Aviation Global Services have dedicated account teams to meet the unique repair and maintenance requirements of every airline customer. Our commitment to tailored support means airlines have a team of experts to anticipate, address, and resolve any issue.
Operational Excellence

As part of the Thales Group, a Part 145 certified company providing OEM expertise, Aviation Global Services ensures the customer experience is as seamless as possible at every level. PartEdge, for example, enables airlines to track repair requests in real time. When every minute counts, transparency provides peace of mind.

The entire organization is dedicated to two common goals: enabling Thales customers to maintain their aircraft at the highest level of performance and ensuring continuous fleet availability.

Thales maintenance services include test, repair and overhaul solutions ranging from standard repair work to long-term contract maintenance agreements guaranteeing customers' peace of mind.

The Group offers take into account the organizational structure, specific needs and operational specificities of each client to provide the most adapted support and the best services for them.

Thales has developed several maintenance solutions to help you control your maintenance expenses and improve budget forecasting. Thales has experience in providing the right contract for clients. Whatever the contract, whether it be time and material, flat rate or power-by-the hour, you can choose the solution that best matches your requirements.

SERVICES AVAILABLE

Thales provides comprehensive product presentations designed for flight crews and maintenance operators. These training sessions can be organized wherever needed: at Thales customer training centers, customer sites, or in virtual classrooms. Our varied and adapted digital learning modules ensure ease of learning and accessibility.

All training courses are structured in accordance with guidelines provided by the Air Transport Association’s (ATA) 104 Specifications, from ATA104 level I to V-3

Find out more

Airlines gain guaranteed access to serviceable parts from shared and dedicated inventories. Advanced Standard Exchanges (ASE) provides airlines with 24/7 access to Thales's parts inventory – available immediately and delivered anywhere in the world. Online ordering and tracking of parts are available for customers through our PartEdge digital platform.

Parts availability is also provided for Helicopters by dedicated team.

Access Customer OnLine

Every minute counts. Building on decades of experience supporting airlines, our AOG services are available by phone or through our digital platform PartEdge. Any AOG request is answered within the hour and shipment of OEM-quality equipment is initiated anywhere in the world within 4 hours.

Reach the team:

Phone: AOG Hotline +1 407-550-8585
E-mail: AOGThales@us.thalesgroup.com

AOG Services are also provided for Helicopters by dedicated team.

Visit PartEdge

Our worldwide network of specialist engineers ensure a local presence and extensive technical expertise for airlines. Thales is able to provide detailed information on product functionalities, product updates, technical investigations, the entry into service of new publications as well as the management of obsolescence.

All publications are compliant with ATA Specifications 2200/S1000D. In addition to the online access to Vendor Service Bulletins (VSBs), Service Information Letters (SIL) and Component Maintenance Manuals (CMMs), there is a dedicated front desk to support your technical queries. Airlines get unlimited access to an extensive array of technical documentation.

Dive into our reservoir of knowledge on the Customer Online platform (click here for access) or feel free to interact with our friendly front desk team at Techpubs.frontoffice@fr.thalesgroup.com.

Technical support and engineering services are available Helicopters.

Visit Customer Online

Thales provides on-wing interventions by Thales-qualified technicians. Our teams include Part 145 technicians positioned at our 27 line maintenance stations in key airport locations around the world. To guarantee quick and efficient operations, we have a dedicated stock at airports. For IFE products, we provide Turnkey Inflight Entertainment (IFE) system maintenance and guarantee 99.9% availability of parts, reducing the need for IFE stock management.