Solutions for the Covid-19 crisis in the field of mobile communications
In an unprecedented situation such as that of today, connectivity and communications have proven to be key aspects of our lives. Millions of people working from home, millions of children pursuing their education online, patients ill in hospital whose only line of communication with their relatives in this tough time has been by audio/video mobile telephony, people thousands of miles from their loved ones able to feel close to them thanks to mobile communications... In this unusual state of affairs, telecoms operators have proven to have a vital role – from day one, when their services were ranked as essential by government.
Thales has an extensive portfolio of solutions to address these challenges and to assist in the digitalisation process we are undergoing.
As in other sectors, we have seen user behaviour change as users have been unable or unwilling to got to brick-and-mortar shops, and so all these digitalisation processes in which Thales has been busy for some time have gathered speed. As a first step in digitalisation, Thales provides technological solutions for online the registration of new customers including document and biometric verification. We are encountering ID-checking needs not just for new consumers but also for existing ones, and so offer biometric authentication solutions for new online operator services.
Thales also provides a key element in the whole SIM card digitalisation process, with a dual role:
Supplying the main mobile manufacturers with the secure element (eSIM) embedded in phones where the operator credentials will reside
Providing the world’s top mobile operators with SIM card digitalisation solutions, allowing remote subscription downloads in latest-generation mobiles (remote subscription manager)
To all this we may add real-time data analytics solutions using artificial intelligence for predictive maintenance of telecoms operator networks and real-time solutions for monitoring user experience, facilitating customisation of services.
In a context such as Covid-19, involving restrictions and new customer behaviours, many existing flows in new service signups or operator
changeovers have become trickier, making it more urgent to deploy digital processes