Thales is a global leader in optronic equipment and systems, with operations in 56 countries and local optronics specialists in every region of the world. We offer a full range of support options to meet the needs and budgets of every organisation.
Repairs, warranty extensions and rentals
Some customers prefer to pay as they go with a case-by-case repair option. If one of your Sophie products develops a problem, we work with you to diagnose the cause and send you a written estimate of the cost and time to repair. As soon as you approve the estimate, we fix the product and bill you for the work.
You can cut paperwork and get quicker results by opting for a fixed-price repair contract. This way you know exactly what the repair will cost before you ship your imager to us. Guaranteed turnaround times are included in the contract.
A third possibility is to extend the warranty on your Sophie systems before the new product warranty expires. This is a worry-free repair solution with predictable turnaround times, and includes preventive maintenance to minimise the need for repairs in the first place.
If want all the benefits of an imager fleet without any of the responsibility for repairs, we can rent you any imager you want within 24 hours. You only pay for what you need and always have the latest imager technology at your fingertips. With the Sophie rental solution, you get guaranteed 100% availability with no capital outlay.
Maintenance centres
For customers with their own repair and maintenance organisations, we can provide consultancy, training, tools and spare parts — even a turnkey maintenance centre — to keep your Sophie systems in tip-top condition. Thales sends you everything you need, when you need it, so you can manage your workload and stay in control of fleet availability. This is an ideal solution if you operate a large fleet or want to share repair and maintenance resources across multiple optronic products. Thales also has the training credentials to keep your staff up to date with the latest repair and maintenance techniques.
Service contracts
We also offer a complete range of turnkey service contracts that let you mix and match services and turnaround times depending on your exact requirements. These longer-term partnership contracts include everything you'll ever need, from software updates to consumables and imager loans, with attractive rates based on the number of hours you expect each imager to operate.