Enhance Services Operations
At Thales we take care of your ticketing assets!
In Fare Collection Services, we help transportation customers to improve the solutions’ lifecycle through management and maintenance of the equipment and systems.
We are convinced that public transport adoption can gain significant traction with a system guaranteeing high availability. Optimizing performance is key to offer better user experience for more inclusive and sustainable mobility.
Our tailor made services improve interoperability of the system to increase operational efficiencies, strengthen payment security and modernize ticketing options to make them more convenient for riders.
We help you to ensure your end-users’satisfaction! We are your long-term partner during the lifecycle of your system.
Always close to our clients
Thales provides remote and field maintenance to guarantee performance of the gates, validators and ticketing vending machines. We monitor, maintain and remotely resolve incidents on a 24/7 basis, 365 days per year.
Our skilled local teams work in the 10 services centers across five continents to deliver customer services to the highest standards.
Discover our Service Center in the Netherlands!
Our vision for sustainable solutions
At Thales Revenue Collection Systems, our services help to build safe and resilient infrastructure that ensures passenger satisfaction for sustainable mobility.
The services solution we offer relies on three main concepts:
- Resilient & Safe infrastructure: our Services help to build safe and resilient infrastructures for pleasant journeys.
- Passenger satisfaction: we are committed to staying at the fore front of innovation to develop sustainable mobility solutions that ensure passenger satisfaction.
- Optimized operations: the continuous improvement of our services help to extend the lifecycle of the systems.
Our services portfolio
With more than 40 years of experience in Service delivery, we offer a comprehensive fare collection service portfolio to support our customers in their goals.
Maintenance Services
- 24/7 ServiceDesk
- On-site and remote corrective & preventive maintenance
- Maintenance Planning
- Incident management
Workshop & Logistics
- Workshop repairs, upgrades and overhaul
- Spares supply
- Warehousing
- Logistics
Monitoring & control
- IT and OT system, network application and equipment monitoring
- Cyber security
- Monitoring tooling configuration & development
Life cycle Support
- Problem management
- Changes & Releases
- Expert support
- Training
- Reporting
- Obsolescence management
- Upgrades & updates
- Operations and maintenance support
- Service process configuration and development