The operator can also see which security team is closest to go and solve the incident and whether or not it needs some kind of reinforcement for the intervention. In these cases, having a protected communication system is essential to coordinate all security agents, as well as the staff of the plant if necessary as an additional guarantee. Suppliers that, like Thales, work in this field use what is known as dual technology. These are developments designed to protect a specific infrastructure, but can be adapted and applied to any other sector and installation that needs this level of protection. Although the security perimeter of an airport is very different from that of an oil refinery, both need video surveillance technology, communication systems and artificial intelligence that help security personnel to intervene to prevent any problem and, in case of that an incidence occurs, that this can be resolved in the shortest possible time to minimize its impact. "In cybersecurity there is an added circumstance and that is that information and communication technologies are evolving very fast and the appearance of risks and threats is continuous.
That's why we have to respond not only from the technical point of view, but also organizational, with the awareness of employees and the redefinition of processes, taking into account what should be done and what not. We are constantly transforming systems to be able to anticipate risks and detect threats in a critical infrastructure. We do this, for example, through intelligence from open sources in social networks and through the development of methods to share information and coordinate response centers, to help react once an attack has been detected, "underlines Agustin Solís.
RED EMERGENCY TELEPHONE FOR CRITICAL INFRASTRUCTURES
In Spain there is a 24-hour Management Service for incidents that affect an infrastructure considered vital. It is a point of contact for the immediate exchange of information between the critical operators and the National Center for the Protection of Critical Infrastructures (CNPIC) through a protocol, and is hosted on a computer platform. Likewise, the Incident Response Center of Cybersecurity, which operates in León, provides specialized support in security and prevention in the detection of threats, and acts as a 'red telephone' for operators critical of any event that affects the cybernetic environment. Those assets that are part of the Critical Infrastructure Protection System have special consideration in the planning of the State Security Forces and Bodies.