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A single interoperable ticketing platform for Greater Jakarta

What was the challenge?

With a population of over 31 million residents, Jabodetabek – known as The Greater Jakarta metropolitan area - is the most populous region in Indonesia and includes Jakarta, the satellite cities of Bogor, Depok, Bekasi, Tangerang and South Tangerang.

The Greater Jakarta Transportation Master Plan includes the Government objective to increase the use of public transportation. By 2029, public transportation should represent 60% of the residents’ journeys and cover 80% of all roads of Greater Jakarta.

How did we respond?

Indonesia’s transport agency PT Jakarta Lingko Indonesia awards a consortium led by PT Jatelindo Perkasa Abadi and comprising Thales, Lyko and PT Aino Indonesia an 8-year contract to deploy, operate and maintain a ticketing platform and a Mobility-as-a-Service (MaaS) solution.
Under the consortium, Thales designs and develops an integrated payment system that uses an Account-Based Ticketing (ABT) solution for intermodal transportation. The Thales TRANSCITY™ platform forms the backbone of the system.
The JakLingko application that can read a passenger’s profile and propose different fares accordingly. For example, a total of 14 fare categorisations will be available, including students and elderly passenger rates, making travel more equitable for all. 

The Results

This new ticketing platform developed by Thales is expected to allow two million trips per day.
The integrated technology will drive ridership and boost comfortable journeys in the world’s third largest metropolis of over 31 million people.
Commuters can expect to start using the integrated solution from August 2022, using different transportation networks and will be able to either swipe their smartphones or use contactless travel cards to enter public transport, making their journeys seamless with an enhanced passenger experience.