In order to best serve the safety-critical air traffic management operations of its Customers, Thales offers a clear portfolio of Support Services: TopCare.
With TopCare, Thales provides efficient support for radars, navaids and ATC centres, providing total flexibility, availability, proximity and services customization, through adapted support packages. Indeed, Thales’ offers customers 3 Services levels, thus enabling customers to choose the one that best suits their needs and budget.
Each of the 3 pre-defined levels ensures a specific level of commitment and support:
A wide range of services is available for each of these 3 customisable levels, to acheive the required operational availability and needs of the customer:
TopCare is designed to answer customers’ support needs in an increasingly challenging operational environment that requires the highest level of efficiency and reliability.
Thales TopCare, ATM Support Services covers:
- Continuous, long-term support to all Thales Customers worldwide (over 170 countries);
- An extended services portfolio offering total solutions for all customer needs;
- Worldwide network of 150 staff dedicated to respond to customer needs;
- Proximity support centres located on 5 continents;
- Over 4,000 training days for around 300 trainees per year, with more than 90% satisfaction rate;
- 4,000 repairs and 3,500 spare deliveries every year.