Collaborative management: the key for airport efficiency and passengers’ stress-free experience?
With a 6-7% year-on-year increase in passenger numbers, the world's airports are getting ever-busier. This critical national infrastructure therefore needs to operate at an optimal level of efficiency to keep up with that exponential growth. Airport inefficiency can be the source of flight delays. And that means both significant additional cost to operators as well as an altogether less enjoyable passenger experience.
Streamlining processes is at the heart of "Total Airport Management"
TAM is based on real-time exchange of data and information via centralised platforms which connect relevant stakeholders both on airside and landside. This means that critical processes of operations are monitored and streamlined, from flights to passenger flows to baggage management. When delays do occur, TAM solutions help to identify ways of managing disruptions, meaning that the passenger experience is as stress-free as possible.
TAM follows the principles of A-CDM (Airport Collaborative Decision Making) and addresses the issue of organizations working in silos. It supports collaborative working, sharing data and ultimately improvements of the passenger's journey.
Marco Scarpa, Thales Security Director
In addition, by targeting improvements of aircraft turnaround times, TAM has the added benefit of allowing more flights to arrive and depart. This is of particular value to airports facing capacity constraints.