Supporting “One Nation One Card” in New Delhi

A LONG LASTING TICKETING PARTNERSHIP

The fare collection story in New Delhi follows closely the Metro development story. Delhi Metro opened its first line between Shahdara and Tis Hazari in 2002 and since then, lines 1, 2, 3, 7 and 8 in have been commissioned. 

WHAT WAS THE CHALLENGE? 

Delhi automated fare collection project has undergone several phases, each with specific challenges but the overall change is providing the ticketing solution on time for the metro opening. Phase 2 had for instance a sharp deadline with the 2010 commonwealth games organized in India and phase 3 is due to be delivered in 2016. Every time, Delhi looks fr very competitive solutions delivering high performance ticketing adapted to the Indian capital use cases

HOW DID WE ANSWER? 

Thales has been awarded several contracts for Delhi following the Metro construciton phases, from phase 1 to phase 3 and also additional contracts for ticket vending machines and gates furniture. The project is a fully contactless automated system combining smart cards and smart tokens. For phase 3, Thales is providing the automated fare collection system for 85 stations and install 25 stations. Then, Delhi Metro Rail Corporation will ramp up to install the fare collection equipment for the other stations. An important part of the solution development is made locally in India close to customer needs.

THE RESULTS 

Integrated fare structure in the Metro with interoperability for buses operated by DMRC for 238 metro stations. The Delhi Metro smart card is a T-purse type card. Commuters can subscribe to loyalty schemes on their smart cards and occasional users can purchase tokens at automatic vending machines available in stations. Tourist cards are also available for unlimited travel over a short period of either 1 or 3 days. Last, riders can reload their cards from the web. and from their mobile phones using sms or ewallet and completing the transaction at station devices