As Digital Banking continues to rise and mobile banking massively adopted, consumers expect to reach their bank, authenticate and manage their finances in a smooth way on any type of connected devices. Wherever they are.
Thales Assurance Hub is a smart risk assessment platform in the cloud that allows banks to assess every single online banking session in real-time.
It comes with best-in-class solutions already pre-integrated to analyze a broad range of attributes and signals from the user and the device, such as:
Based on a set-off rules defined in the Policy Manager, the platform evaluates the level of assurance banks should have for every single transaction performed by their customers and recommends the most appropriate authentication methods.
This helps banks make the right choice to minimize online fraud: allow the transaction, block the transaction or challenge the customer with a step-up authentication.
Banks can define a granular authentication policy based on customer segmentation, customer preferences, use cases, and their own parameters.
It helps banks to reduce their operations and fraud management costs by decreasing the number of online banking fraud alerts, claims, and false positives.
In other words: its good news for customer satisfaction as this slashes the number of times that a client can’t complete a transaction because of incorrect flagging.
This also reduces the operational overheads of the bank by preventing unnecessary interactions with such customers.