What is digital-first in banking?
Digital-First in banking means turning physical experiences digital and designing seamless solutions to better serve customers who now start their banking journey on tablets, laptops and smartphones.
For example, in personal banking, digital-first apps can enable smooth onboarding, physical and digital card issuance, real-time card management and secure, straightforward online payments.
Digital First by Thales: revitalising card issuance
Satisfying your customers’ growing appetite for digitally-enabled experiences means taking a digital-first payment approach to reshaping how they bank and pay on their mobile devices. No longer should your customers wait for their card to be produced, shipped and activated once they have applied for a new card.
Digital First by Thales enables a ready-to-use digital card to be issued instantly, guaranteeing an enhanced premium experience with the ability to make instant payments online or in-store as soon as the bank account has been created.
The result?
Users have complete control over their account and payment credentials directly from their mobile.
Try Digital First demo
Bring to life the digital first user journey. Discover for yourself how your customers can get the best mobile experience with instant digital card payment - online & in-store, while letting them have full control over their payment credentials.
Experience the customer journeyReinventing the payment card experience
Consumers have come to expect the best digital banking and payment experience with optimised speed, security, and ease of use.
With Digital First by Thales, we ensure you deliver a superior user experience with the ability to offer the convenience and choice of everything they need from their bank, all from their mobile.
Discover this new experience step by step in five short videos.
Debbie performs her quick mobile onboarding with:
- Document verification
- Facial recognition
- Liveness detection
- Fraud prevention
- AML checks
John uses his virtual card for easy and secure online payments with:
- Strong Customer Authentication
- Secure display of the virtual card in the mobile app
Emily gets her digital card ready to use in a few seconds with:
- Instant digital card issuance
- Push to wallet
- Automated provisioning
Debbie receives her new digital card immediately and gets her physical card later with:
- Combined digital and physical card issuance
- Card order status and activation straight from the mobile app
Debbie controls her digital cards in real-time, on her mobile with:
- Real-time management of digital cards
- Easy setting of payment domains and limits for all digital cards
Schedule a meeting with one of our digital first experts for a live demo and see how Digital First will meet your needs
Contact our experts or book a demo!
Strong market demand for online banking services
The payment market is accelerating its mobile transformation and boosting the adoption of digital payment!
Consumers have come to expect seamless digital experiences for all types of services.
Needless to say, that includes payment.
According to a recent Visa study, 80% of customers use digital channels to communicate with their bank, with payments being the most frequent interaction.
And if they were provided with a solution that automatically updates card details for online services and wallets when a card expires or is replaced, 67% of users say they would change their behaviour.
Digital-first: Are you ready for the new normal?
With an ever-increasing competitive banking and payments sector, Financial Institutions need to have a digital-first strategy that meets their customers’ expectations for easy, quick and secure payments.
Digital First by Thales offers a fully tailored digital banking and payment solution to revolutionise the customer experience for issuers and issuing processors with:
- A highly packaged solution to re-shape the customer experience,
- A rich “Digital First” mobile stack allowing to connect the existing infrastructures easily,
- A SaaS platform designed to launch “Digital First, Physical Later” and “Digital only” card programmes,
- A team of digital-first experts to support your projects.
Thales: a digital reference on banking and payment solutions
Thales is a global leader serving 3000+ financial institutions worldwide.
You can rely on us to accompany you to deliver an optimised mobile-first experience for your customers wherever you are.
Gemalto Digital First by Thales is a solution that makes banking intuitive, secure, and convenient – it’s the smartest way to manage how you pay!
A mobile experience revolution with instant, simple banking services available anytime, anywhere (e-Book)
Open a new bank account and get your first payment card in minutes, all via your bank’s mobile app
Read our eBook
Digital First and the reinvention of payment card issuance
White paper - October 2021
Download the whitepaper
Five key reasons to roll out your digital first banking and payment services
Drive a convenient & mobile-centric experience to your customers with Thales Digital First.
Read our infographic on Digital FirstPress Release
March 8, 2021: Mastercard Accelerates Deployment of Digital First Solutions
Mastercard Engage platform expansion provides customers with fast and easy access to new set of qualified technology partners (businesswire.com/)
Trusted Digital Identity
for Everyone Everything Everyday
