Thales Gemalto Self-service solutions for an enhanced in-branch experience
Financial institutions are acutely aware of the importance of digital transformation and attentive to the increasing consumer demand for instant satisfaction.
We can help to take your in-branch issuance to the next level.
We have developed self-service issuance to serve your customers' most pressing issuance needs: getting their new cards as quickly as possible.
Taking your in-branch issuance to the next level
Our Gemalto Self-Service Issuance solution is packaged in a unique and compact portable kiosk designed to enable your customers to walk into a branch and collect their new card, all in just a few minutes.
- Digitalize your services with user-friendly experiences
- Remove the need for waiting and queuing
- Improve in-branch efficiency and focus on upselling and profitability
- Remove the complexity of traditional in-branch issuance
A next-generation branch customer journey
It sounds easy, and it is.
- Enter credentials
- New card printed instantly
A route to value-addition
You know the importance of the human touch in the digital age.
Our Gemalto Self-Service Issuance kiosks can also be attended with an assistant.
It is then all the simpler for your customers to be served and discover the range of new services available - the points of reference are thus acquired, and the necessary learning has taken place.
"The extension of the solution to kiosks is part of our ongoing plan to transform branches for the digital age of banking and give our customers advanced services and seamless experience," says Saleh Alzumaie, General Manager, Retail Banking Group, at Al Rajhi Bank.
Why Self-Service Issuance? - What’s in it for you?
- Our Gemalto Self-Service Kiosk is small and portable, allowing the instant issuance of cards in just a few minutes.
- It improves branch operational efficiency allowing the upsell of value-added services. You can focus on branch profitability, and relationship-based sales and save on costs, and meet consumer satisfaction and demands.
- Flexible for either thermal or re-transfer printers, making existing solutions easy to upgrade and innovate simply and seamlessly.
With Thales in-branch solution, customer onboarding and card issuance are now faster, more secure, and simpler than ever before.
CONVENIENT, DIGITAL, CUSTOMIZED