In-branch banking in the digital age
We supply banks with self-service solutions to improve the customer experience by reinforcing the interactive media journey.
From enrollment and card customisation to PIN code management and card issuance, the digital transformation is also available to your customers when they visit their local branch.
This solution is part of a broader service portfolio.
A next-generation branch customer journey
Our self-service solutions can provide significant efficiency gains for your branches and improve the end-user experience, boosting the adoption of new online services.
The success of your branch strategy
You know that adopting a totally branchless model may not be the right solution because customers value branch interactions.
Over 60% favour face-to-face interaction with their bank according to the 2019 Accenture's Global financial services consumer study.
These self-service kiosks can represent the complementary link to a multi-modal integrated approach to your branch model with:
- Continuity - uptake is built up around the continuity of service
- Something visible and tangible – to encourage uptake especially for environments where the internet and digital technology have not reached the deployment critical mass or those users who never use a mobile app or website to contact their bank
A route to value-addition
You know the importance of the human touch in the digital age.
These kiosks can also be attended with an assistant and it is then all the simpler for your customers to be served and discover the range of new services available - the points of reference are thus acquired and the necessary learning has taken place.