Dive into the deep end with modernisation to build a future-ready and responsible payment ecosystem for your end users
The payment services market is at a turning point, driven by rapid tech advances and rising customer expectations. Traditional banks struggle to meet demands for seamless, instant and secure services. Fintechs, smartphones and cashless habits are accelerating the shift to digital banking, pushing banks to modernise while prioritising sustainability and inclusion.
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True modernisation goes beyond adopting new technologies; it requires a fundamental shift in systems, processes and mindsets.
Banks must rethink service delivery, customer engagement and operations to become more agile and customer-centric. This transformation brings challenges, from integrating new technologies with legacy systems to managing security, compliance and operational risks.
This Position Paper supports banking and fintech leaders in navigating modernisation, outlining its scope, benefits and key challenges when deploying modern payment solutions.
It explores core modernisation components and Thales’ role in digital transformation, highlighting gains in efficiency, customer experience, security, compliance and sustainability.
Decision-makers will gain practical insights to drive successful transformation and see Thales as a trusted partner in building a future-ready, value-driven payment ecosystem.