Self-service kiosks keep customers in the fast lane at the Georgia Department of Driver Services (DDS)
In the United States, Georgia’s Department of Driver Services is transforming customer experience with a statewide network of secure self‑service kiosks. Designed to relieve pressure on busy service centers, these kiosks let citizens renew or replace IDs, update personal details, and access essential services quickly helping maintain high service standards while reducing wait times.
© Thales
Empowering citizens: independent license and ID renewal with self-service kiosks
Faced with rising walk-in traffic and strict Real ID requirements, Georgia DDS needed a solution to maintain fast, secure service without increasing staff. Thales introduced self-service kiosks enabling customers to renew licenses, update addresses, and obtain reports independently. This move has cut wait times, delivered significant cost savings, and allowed staff to focus on complex cases. With over 124,000 transactions processed in the first year, customer satisfaction and operational efficiency reached new highs.
