Rémi: Leading the Planning Team to Optimise Avionics Support at Thales

  • Civil Aviation
  • Commercial aviation
  • Civil helicopter

© Quentin Reytinas / Thales

  • Type Insight
  • Published

At the Thales Customer Support Center in Châtellerault, Rémi leads the Planning team, ensuring that avionics parts and repairs are delivered to clients on time. We spoke with Rémi about his journey within Thales, the importance of supply chain management in avionics, and the daily challenges of balancing performance with stock levels.

Rémi, can you tell us about your background and how you ended up at Thales?

I’m 100% Thales-made! I completed my engineering studies through a work-study program at the Thales site in Valence. After earning my diploma, I was offered a permanent role at the company. Over the years, I’ve worked across different roles in Valence, Vendôme, and now in Châtellerault. My career initially focused on technical fields, but eventually, I moved into the Supply Chain to diversify my skill set. Today, I’m responsible for managing the planning team in global avionics services and support.

What does your role as Planning Manager involve?

My role is centered around managing the planning of avionics services and support activities on a global scale. I lead a team of planners who ensure that we have the right levels of stock to meet client demands and deadlines. We focus on managing repair flows, stock levels, and supplies from both internal and external suppliers. Each day, we analyze and propose scenarios to optimize these flows and ensure performance meets client expectations.

What does a typical day in your role look like?

I’m constantly communicating with various teams—repair technicians, buyers, sales teams, BID teams, and Product Support Engineers (PSEs). My team and I analyze forecasts, assess any gaps in product flows, and adjust plans accordingly. It’s all about finding the right balance between supply and demand, ensuring we meet client expectations without overstocking.

What’s the biggest challenge you face in your role?

Supply chain management in avionics is complex, especially in balancing performance with stock levels. We have strict deadlines for repairs—parts must be shipped within seven days of receiving an order, and repairs need to be returned within ten days. Ensuring that we have the right parts at the right time is crucial for keeping these timelines.

How do you manage the interactions with other teams?

Effective communication is key. I work closely with many different teams to ensure that we align on priorities and forecasts. We continuously evaluate the supply chain and repair processes to make sure we’re delivering the best results. Whether it’s dealing with product shortages, client requirements, or production delays, collaboration is essential to keep things moving smoothly.

What’s your biggest priority in this role?

My main priority is maximizing performance within the global supply chain while maintaining the delicate balance between stock management and meeting client deadlines. We need to anticipate changes in client needs and adjust our planning accordingly to keep up with the dynamic nature of the aerospace industry.

Rémi’s role in managing the planning team highlights the importance of precision in supply chain management for avionics. His ability to balance performance, stock levels, and client expectations ensures that Thales remains at the forefront of avionics support and services.

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