IAM, CIAM, WIAM and PAM Services

Secure and govern workforce, customer and privileged identities across your enterprise.

Cybersecurity
Cybersecurity services
Cyber technology integration

Thales delivers IAM, CIAM, WIAM and PAM solutions that strengthen identity security, reduce misuse and limit the impact of account compromise across hybrid environments.

Strengthen Identity and Access Security Across Your Enterprise

Privileged and standard users expose critical risks that require strong identity and access controls.

Workforce IAM (WIAM)

WIAM ensures secure, rolebased access for employees, contractors and partners across hybrid environments while reducing friction and shadow IT.
Customer IAM (CIAM)

CIAM protects external users, supports seamless journeys and ensures compliance while reducing fraud and strengthening customer trust.
Privileged Access Management (PAM)

PAM secures highrisk accounts with justintime access, strong authentication and full auditability to reduce compromise impact.
Identity review

Evaluates identity governance, lifecycle, access controls and risks across systems and cloud environments.
Identity strategy and architecture

Defines identity governance, authentication models and integrations to build a scalable, secure Zero Trust architecture.
Implementation and services

Implements and manages IAM, CIAM, WIAM and PAM solutions with automation, monitoring and compliance support.

Identity security services

We deliver identity and privileged access services that balance strong controls with operational efficiency. Our model includes Identity Review, Strategy and Architecture, Implementation, Uplift and Managed Services to help organisations secure and govern identities across hybrid environments.

Identity is a major attack vector. Strong IAM, WIAM, CIAM and PAM frameworks reduce risks by enforcing leastprivilege access and securing workforce and customer data. They streamline identity lifecycle processes and improve user experience. Aligning controls with ISO 27001, NIST CSF and privacy regulations strengthens security and compliance.

Identity security across workforce, customer and privileged users

Strengthening Identity Governance in a Critical Infrastructure Environment

A major French critical infrastructure organisation engaged Thales to redesign its IAM policy and audit its Active Directory architecture as part of a global identity governance transformation. Over an eight-month engagement, Thales assessed governance maturity, reviewed technical and organisational controls, and delivered a comprehensive set of security recommendations and control points. The mission enabled the client to strengthen access control practices, improve identity and authorisation governance, and establish a structured roadmap for the continuous enhancement of its IAM and Active Directory security posture.

Consumer Identity and Access Management modernisation

A federal government agency in Australia partnered with Thales to modernise its Consumer Identity and Access Management (CIAM) framework in response to rising identity fraud risks and fragmented legacy systems. Thales delivered a phased transformation built around PingOne by Ping Identity, a SaaS-based CIAM platform deployed on sovereign cloud infrastructure to ensure compliance and scalability. The solution unified digital identity across all citizen touchpoints, strengthened authentication and risk analytics capabilities, and streamlined integration with CRM and government digital ID services. The program strengthened security, improved user experience, and established a scalable foundation for future digital public services.