Thales Device Change

Empower subscribers with fast, easy, and secure eSIM subscription transfers.

eSIM, iSIM
Subscription management
Remote enrolment

Enable your subscribers to transfer eSIM subscriptions easily between devices. Thales’ solutions ensure an intuitive, seamless journey - reducing support costs and enhancing customer satisfaction.

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Frictionless user experience

Subscribers enjoy a fully digital and intuitive process, making the transition to a new device quick and enjoyable.
Reduced support load

Minimize the volume of support centre calls thanks to an easy, guided eSIM transfer process, even for lost or stolen phones.
App for universal compatibility

Supports both eSIM-to-eSIM and SIM-to-eSIM transitions, and works across device brands, and operating systems.
Effortless integration

Requires minimal changes to existing back-end systems, limiting impact on current MNO infrastructure and speeding up deployment.
Secure and standards-compliant

Ensures data privacy and adheres to industry requirements, including compatibility with Apple’s and Android’s transfer standards.

Thales Device Change: effortless eSIM transfers

Thales delivers a comprehensive solution for mobile operators, enabling seamless transfer of eSIM subscriptions between devices. Supporting both physical SIM and eSIM journeys, it offers a digital, app-based or device menu experience, ensures rapid deployment with minimal integration, and aligns with the latest industry standards for security and reliability.

Imagine your customers changing their devices with zero hassle - even if their phone is lost or broken. Thales empowers MNOs to offer a next-level experience: transferring eSIM subscriptions is now instant, intuitive, and secure. Reduce operational overhead while strengthening customer loyalty, as every step is optimized for ease and satisfaction.