Aviation Support & Services

Committed to maintaining your assets and ensuring smooth operations

Civil Aviation
Commercial aviation
Civil helicopter

In our Aviation Global Services activity, we deliver a diverse array of maintenance services. From standard repair operations to 24/7 Aircraft On-Ground (AOG) support, efficient parts distribution, and line maintenance, we have you covered.

But we don't stop there - we also offer flight optimization services and state-of-the-art Electronic Flight Bag (EFB) solutions powered by our AvioBook applications. Experience seamless aviation services with Thales.

FORCES

Innovation focused

Our forward-looking mindset helps define the way we support the needs of airlines. This includes the creation of our online platform PartEdge, the use of AI to anticipate customer needs, and a range of software solutions of operational challenges provided by AvioBook.
Solution oriented

Identifying the needs and requirements of airlines and working alongside them ensures that the services we provide cater to our customers’ needs. Our top priority is to provide you with world-class solutions, customized for your unique needs.
Customer collaboration

Ensuring our services meet airline needs is built on a close working relationship with our customers. We believe that an excellent customer experience involves listening and learning from feedback to continually improve. Customer collaboration is at the heart of everything we do.

FEATURES

Served by strategic inventory locations in around the world in the United States, France, Dubai and Singapore, we are able to answer to any AOG request within 1 hour and initiate the shipment anywhere in the world within 4 hours. As an OEM, we provide high quality new spare parts with associated documentation and airworthiness approval.

Reach the team:

Phone: AOG Hotline +1 407-550-8585
E-mail: AOGThales@us.thalesgroup.com

Visit PartEdge

We deliver high value-added services throughout the aircraft life cycle, with high quality OEM testing, repair and overhaul services.

Our expansive geographical footprint of service centers across the globe, situated near you, ensures we are there when you need us, accompanied by our Part 145-approved repair stations to enforce our superior service quality.

With AvioBook, we are the world leader of EFB applications providing a large scale of features to optimize your operations.

AvioBook creates a suite of connected & secure applications – both on the flight deck as well as in the network operations center – fully integrated with the airplane. AvioBook's product portfolio is designed to elevate the day-to-day experience of all stakeholders in flight operations.

Visit the AvioBook website

Take advantage of our technical expertise, consistently rated as top-tier by our valued customers. With our ever-ready support at your disposal, navigating technical challenges becomes hassle-free.

Unlock unlimited access to an extensive array of technical documentation with us. From Vendor Service Bulletins (VSBs) to informative letters, and the indispensable Component Maintenance Manuals (CMMs), we've got you covered.

Access Customer OnLine

Aviation Global Services includes support for airlines when making linefit selections. Dedicated regional managers are able to present and guide the choice of products to ensure that the right equipment is chosen to meet the current and future needs of the aircraft. Our extensive avionics and industry knowledge, makes Thales a trusted partner when making the linefit selection decision.

As a global frontrunner in cybersecurity, we deliver cutting-edge, tailor-made solutions exclusively for the aviation industry. Our comprehensive suite of services encompasses robust cyber training, rigorous assessments, continuous monitoring and defense, along with swift incident response and recovery - all designed to safeguard your airborne assets and operations.

We make the entry into service of new aircraft as smooth as possible. We provide recommendations on spare parts, proposing the right level of spares to order, factoring in industry knowledge as well as part interchangeability, fleet quantity and the airline network. We also support in-service aircraft by providing spare availability services at both in-station and outstation locations.