Card Delivery Optimisation

Turn card delivery into a data-driven driver of cost efficiency and service performance

Enterprise
Financial services
Payment cards

Thales’s card delivery optimisation helps issuers improve card delivery performance, reduce shipping costs and operational complexity, and make delivery decisions clear, measurable and data driven.

Developer Portal

Turn delivery into a measurable value driver

A controlled, data-driven delivery model enables cost savings, simplified operations, a reliable delivery performance and clearer visibility while supporting lower delivery-related CO₂ emissions.

Cost savings

Reduce the delivery cost per card by optimising carrier mix, routing and service levels while complying with SLA and regulatory requirements.
Simplified operations

Reduce the day-to-day logistics workload with a single point of contact for carrier coordination, shipment administration and invoicing across markets.
Reliable card delivery

Improve delivery reliability with service levels, tracking options and routing rules aligned to each market, ensuring a more predictable cardholder experience where delays are reduced and activation is easier.
Operational visibility

Leverage consolidated delivery data to monitor costs, SLA performance and incidents enabling faster decision-making and continuous performance oversight across markets
Reduced CO2 emissions

Support more sustainable card delivery by measuring delivery-related CO2 and using clearer emissions data to guide lower-impact choices based on issuers’ priorities.

A smarter model for card delivery

Card delivery is a critical operational system exposed to cost variability, SLA inconsistency and fragmented carrier management. Enhanced Delivery Experience introduces a governed delivery model that centralises coordination, improves visibility and enables structured optimisation of costs, service levels and sustainability.

Thales’ Card Delivery Optimisation gives issuers a controlled and data-driven way of managing card delivery. By centralising carrier coordination and improving operational visibility, Thales enables lower shipping costs, simpler operations, stronger delivery reliability and more sustainable delivery choices.