Reliable access to the Lastest Technologies & Trusted Technical Expertise.
With a strong technical expertise, Thales build new innovative solutions that enable us to always provide you the best support services solutions, through new digital services designed with the lastest technologies to ensure a high equipment availability to our customer.
Remote technical assistance
Remote technical assistance provides a real-time, secure connection between a technician operating on a client’s location in France or worldwide and an expert working on an industrial Thales site to remotely diagnose any incidents/problems arising from daily operation.
The expert and the technician can both take pictures of tthe situation and add annotations. The technician can view the pictures directly on a smartphone and zoom in when needed.
If a technician needs advice from multiple sources, two or more experts can connect at the same time. Experts share their screens and can refer to maintenance guides or drawings to illustrate their advice.