With comprehensive service packages governed by a Service Level Agreement (SLA), Thales offers the scientific community a customised service solution that is more advantageous than traditional warranty extensions and can be tailored to include anything from basic support to the highest level of intervention.
Our performance commitments improve the availability of your laser products, with a fixed annual price to help you control your maintenance budget over the long term. A Thales Service Level Agreement allows you to focus on your core activity and stay on top of your research.
Active Care
On-site repairs, preventive maintenance operations, and the peace of mind of knowing that your equipment is always performing at its best thanks to annual inspections, replacement of consumable parts (lamps, filters, etc.).
Performance Care
All the benefits of Active Care, plus full maintenance support: Spare parts and repairs at no additional cost. Guaranteed turnaround times and dedicated Customer Care Manager to answer queries.
Pro-Active Care
Pro-Active Care advantages plus one session of refresher training and one session of tuning / coaching per year.
