Standard PBC :
“Supply the right part, in the right place, at the right time for all your repair requirements.”
The Standard PBC is our essential support package to ensure guaranteed availability of spares and maintenance capabilities. It includes a spares desk dedicated to spare part delivery in due time.
“Ensure that critical missions are achieved
The Capacity PBC is our most comprehensive support package.
Thanks to the use of predictive maintenance and HUMS (Health and Usage Monitoring System) technology, the risk of in-mission breakdown is reduced to guarantee mission success.
«“Guarantee the right level of availability” »
The Availability PBC is our premium support package to ensure guaranteed availability of equipment on air bases, leaving you free to focus on your missions.
DISCOVER OUR SERVICES
Customer Relation Management
Thales appoints a dedicated Customer Service Manager to manage all activities. Your Customer Service Manager ensures that performance
guarantees are met and makes sure you are fully satisfied with the services provided.
Configuration, Software & Cybersecurity Management
Configuration Management is designed to cover product change control.
Obsolescence Management preserves support capacities over the long term. Remote Technical Assistance provides technical support to diagnose and resolve incidents or problems arising from daily operations.
Fault diagnostics can be conducted, if needed, across secure connections between our technical teams and your local staff. On-Site Technical Assistance is also offered as an add- on.
Cyber Services can be proposed as an extra feature to highlight vulnerabilities before they can be exploited by cyber-attacks.
Supply Chain Management
Thales manages all aspects of supply chain logistics: export licenses, packaging, shipment, customs, insurance and transport. For the Standard
PBC, we operate a Spares Desk located in your country to guarantee timely delivery of all the spare parts needed for your maintenance
activities. Thales will resupply your consumable parts and determine optimal levels of inventory to guarantee your repair capability.
Maintenance & Customer Support
Thales ensures corrective and preventive operations according to the maintenance plan defined for your equipment (on-site where possible,
or on Thales premises). In addition, you are regularly informed about the latest updates and possible deployment plans.
Digital Collaborative Services
With the Customer Contact Centre, Thales proposes a central point of contact available 24/7 offering end-to-end visibility from which all customer requests are managed. The Customer OnLine web portal provides secure access to all operational, technical and marketing information, acting as a single repository for all documents and helping you to stay in touch with Thales teams.
With its intuitive user interface, the Smartfleet fleet management solution is designed all kinds of equipment fleets and provides a synthetic view
of overall fleet status, including availability rate, equipment location and usage statistics.
Smartfleet allows maintenance teams and partners to plan and record maintenance operations, spare part management, and mission
preparation with maximum efficiency. It automatically generates reports and KPIs to give you a continuously updated view of your fleet, its
configurations and maintenance history.
SmartFleet proposes predictive Maintenance with a combination of Health and Usage Monitoring Systems (HUMS), big data technologies and
patented algorithms to predict failures based on usage patterns.