Activate cards with Digital PIN

​It takes 3 seconds to deliver a credit card PIN with Thales Gemalto Digital PIN

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Moving to Thales Gemalto Digital PIN

Moving from paper to digital is critical for a successful, seamless digital experience: it should only take a few seconds to receive a card PIN (Personal Identification Number) and start using a card on the go, not days…

Gemalto Digital PIN is simply a must-have – a future-proof standard that is easy to implement and yet so critical/important for end-users.

At Thales, we believe that power is shifting to the companies that master the customer experience.

Financial institutions need to reimagine their core journeys from front to back by addressing key customer pain points and identifying new opportunities to delight customers in differentiated ways.

Gemalto Digital PIN provides an end-to-end SAAS solution that allows financial institutions to encompass card PIN code management from definition to delivery via digital channels.

Gemalto Digital PIN is part of a broader service portfolio.

This award-winning solution brings many other benefits:

Thales Gemalto Digital PIN: a complete but straightforward offer ​

The Gemalto Digital PIN offer includes all card PIN possibilities:

• The initial PIN distribution for a new credit card to be activated and used on the go
• The PIN reminder for existing cardholders who need to remember their PIN quickly
• A PIN definition feature to allow holders to choose a memorable PIN code
• Notification Services linked to card production and based on card status

Select your preferred digital channel.

SMS, mobile app, or web?

Switching from paper to SMS for sending PIN codes can significantly lower your carbon footprint; an SMS emits just 0.00432g CO2e, while a letter produces 26g CO2e, as highlighted by Firetext.

PIN definition: Let your customers choose
their card PIN

A PIN is a secret numeric password shared between the user and the issuing institution. Typically composed of 4 to 6 digits, the PIN is used to authenticate the user during electronic transactions, especially at ATMs and during point-of-sale (POS) purchases, ensuring an added layer of security.  

PIN Definition allows cardholders to define their new card's PIN through a mobile banking application or website. This self-select PIN option means they can pick a memorable code for their credit card. It also helps cut costs for banks as they get fewer calls to their helpdesk and fewer cards blocked.

So, setting a PIN that can easily be recalled makes transactions a breeze!

Notification Services: track your card delivery

The Notification Services are linked to card production and based on card status. For example, this allows cardholders to be informed in real-time of the status of their card delivery with an SMS notifying them when their card has been dispatched.

Banks can also leverage this service to initiate the delivery of the PIN code to the cardholder.

A secure and certified card PIN service

The credit card PIN is the "what you have" factor and, like a signature, the key to authenticate the cardholder and to help protect them against fraud.

That's why the Thales Gemalto Digital PIN is a secure and certified service:

• PCI-CPP-compliant: both PCI Card Production Physical Security Requirements and PCI Card Production Logical Security Requirements​
• PIN distribution via electronic methods ​​certified by Visa, Mastercard, and various local schemes (CB, Bancomat…)

Related news 

• Intesa Sanpaolo, Italy's most popular retail bank, enables PIN delivery by SMS.

• Improve your carbon footprint with Thales Gemalto Digital PIN: facts and figures.