Thales DigitalTelco Suite: transforming the subscriber digital journey

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The growing adoption of eSIM technology is enabling mobile network operators (MNOs) to accelerate their digital transformation, boost revenue, and attract new subscribers. Offering a fully digital journey has become a key component of telecom operators’ strategies for business growth, future-proofing, and adapting to new consumer expectations and behaviours.

The Thales DigitalTelco Suite is designed for MNOs seeking to provide subscribers with a seamless and trusted end-to-end eSIM experience. It allows users to instantly activate a plan with eSIM and manage their subscriptions directly from their mobile devices, all while minimizing back-end impacts.

Simplify eSIM activation

In-app eSIM activation is crucial for MNOs as the number of eSIM-only devices continues to rise. This feature reduces friction for end users and can enhance customer engagement through the MNO's mobile application. The Thales solution enables MNOs to deploy eSIM activation and facilitate device changes (such as eSIM subscription transfers) within their existing mobile apps, all while minimizing back-end impacts and mobile app development.

This solution offers a fully digital and seamless experience for end users, eliminating the need to scan a QR code. It consists of a client/server setup with an eSIM SDK integrated into the carrier app, and a cloud orchestration layer that handles device compatibility checks, eSIM profile downloads and activations, and eSIM profile deletions when required (for Android only).

Additional optional connectivity management features include:

• Fetching plans from the MNO’s Business Support System (BSS)
• Provisioning users and subscriptions on the BSS
• Managing plan renewals, and more.

Key benefits include:

• Ease of deployment, with pre-integration into the Thales eSIM management platform
• Minimal impact on the BSS
• SDK availability for both iOS and Android platforms

Boost customer intimacy with a mobile app

Mobile apps are an essential tool for MNOs to enhance their brand presence and explore new business opportunities. These apps allow MNOs to engage more closely with users by providing access to company services and promoting new features or offers tailored to customer preferences.

In addition to providing an SDK for telecom operators to integrate into their carrier apps, Thales can deliver a fully functional carrier app for eSIM lifecycle management. This app includes:

• Easy eSIM activation with minimal user input
• Integrated onboarding processes, such as identity verification (eKYC)Compatibility with the MNO's existing IT infrastructure or a full Digital BSS

This approach allows MNOs to deploy a dedicated eSIM app or launch specific offers (e.g., "Try & Buy" promotions) without impacting their primary brand.

Enable new business opportunities

Promote eSIM offers

Pushing eSIM-based offers through mobile apps gives MNOs flexibility in subscription management and delivers a user-centric experience.

Connect travellers

International travel often comes with connectivity challenges, including high roaming fees, unreliable Wi-Fi, and the hassle of buying SIM cards at airports. By offering eSIM-based connectivity packages for travellers, MNOs can diversify their business and attract new customers.

Leverage free network trials to grow your customer base

Offering a free network trial via eSIM is an effective way to attract new subscribers. Prospective customers can experience the network without cost by activating an eSIM in minutes - no need to wait for a physical SIM card to arrive by mail.