A major Telecom Operator welcomes its subscribers with instant biometric identity verification

The Telecom Operator is one of the leading Operators in Latin America. To ensure compliance with local regulations and protect against fraud, all postpaid subscribers must submit identity documents for verification before their account is activated. The Telecom operator also requires new partner stores to provide correct documentation before they can open for business.

The challenges of manual ID verification

Prior to the introduction of Thales' Trusted Digital Services ID Platform, the Telecom Operator’s identity verification process was entirely manual. Taking up to 30 days to complete, the result was lengthy delays both in onboarding legitimate customers and identifying attempted fraud.  The system was also vulnerable to human error. 

Thales solution: automated ID verification

With the deployment of Thales’ solution, ID document verification is now fully automated. Subscribers submit their credentials via a new web portal and the process takes just seconds. As well as confirming the authenticity of the ID credentials provided, the system employs biometric technology completed by sophisticated Machine Learning algorithms to ensure a reliable match with the holder. 

Seamless and safe digital onboarding

Thales' Trusted Digital Services ID Platform welcomes postpaid subscribers with a swift and safe onboarding journey. Supported by seamless and automatic verification of customer documentation, sales teams enjoy far greater autonomy and are fully engaged in the process. Legitimate subscribers are approved instantly. Genuine problems and mistakes with documents are identified and rectified easily. Attempts at fraud are blocked at source. Sales staff can also focus more on consumer care rather than long and manual administrative tasks and at the same time consumers feel that their identity is better protected with this new solution.

Compared to manual checks, significantly higher standards of accuracy, speed and reliability are achieved. 

However, for the Telecom Operator, the benefits of the Thales solution extend far beyond legal compliance and more robust fraud prevention. In addition to an enhanced customer experience, fully automated and real-time identity verification strengthens the Operator’s position as a digital pioneer and will realize long-term administrative cost savings.

Why Thales?

Thales has an extensive track record of providing the Telecom Operator with excellent service and support. The Trusted Digital Services ID Platform is accurate and flexible, enabling a close fit with the Operator’s individual requirements. Thales is also recognized as a technological leader in biometric verification, which is now at the heart of the Operator’s approach to smooth onboarding of postpaid subscribers.