TIM Brasil, one of the leading operators in Latin America, is committed to ensuring compliance with local regulations and protecting against fraud. As part of this commitment, all postpaid subscribers must submit identity documents for verification before their accounts are activated. Additionally, new partner stores are required to provide correct documentation before commencing operations.
The burden of manual ID verification
Before the introduction of Thales Trusted Digital Identity, TIM Brasil's identity verification process was entirely manual. This process could take up to 30 days to complete, leading to significant delays in onboarding legitimate customers and identifying attempted fraud. Additionally, the manual system was prone to human error.
Automated ID verification for TIM Brasil
With the deployment of Thales’ solution, ID document verification is now fully automated. Subscribers can submit their credentials via a new web portal in seconds. The system not only confirms the authenticity of the provided ID credentials but also uses biometric technology and sophisticated machine learning algorithms to ensure a reliable match with the document holder.
A seamless and safe digital onboarding experience
Thales Trusted Digital Identity offers postpaid subscribers a swift and secure onboarding journey. Supported by seamless and automatic verification of customer documentation, sales teams now have greater autonomy and are more fully engaged in the process.
The results are clear:
- Legitimate subscribers are approved instantly.
- Real issues and errors in documents are quickly identified and rectified.
- Fraud attempts are blocked at the source.
Sales staff can now focus more on customer care rather than lengthy manual administrative tasks, while consumers feel more secure knowing their identity is better protected. Compared to manual checks, the system achieves significantly higher standards of accuracy, speed, and reliability.
For TIM Brasil, the benefits of the Thales solution extend beyond legal compliance and robust fraud prevention. The enhanced customer experience, combined with fully automated, real-time identity verification, solidifies the operator’s position as a digital pioneer and is expected to yield long-term administrative cost savings.
Why Thales
Thales has a proven track record of providing TIM Brasil with exceptional service and support.
Thales Trusted Digital Identity is both accurate and flexible, allowing for a close fit with the operator’s specific requirements.
Thales is also recognized as a technological leader in biometric verification, which is now central to TIM Brasil’s approach to smoothly onboarding postpaid subscribers.
More on identity verification and customer onboarding
- Identity fraud in telecommunications : the financial burden
- Digital customer onboarding (white paper)
- Facial liveness detection: AI, countermeasures and certification
From manual to automated ID verification
Enabled by instant ID document and biometric checks - A Case Study of TIM Brasil
Read our case study