Trusted Digital Identity

​​​Enabling swift and secure multi-channel Trusted Digital Identities

​

To ensure their position in a future landscape, MNOs, OEMs, and service providers need to claim new territory in the digital market, cut operational costs, and attract new customers.

This can be achieved by establishing seamless and entirely digital customer journeys.

A Trusted digital identity is the key to securing these journeys and to opening up a wealth of access for customers to security-sensitive services.

​What is a Trusted Digital Identity?

To begin with, a digital ID is a technological link between a real entity such as a person and its digital equivalent entities.

It includes a collection of electronically captured and stored identity attributes including biographic and biometric data.

People own many digital identities that consist of an email address and a password to access different online services.

In some cases, such as engaging with media or entertainment, we may access social media using a pseudonym to reveal less about our identity. But when it comes to certain areas, like government services and banking, it’s critical that you are who you claim to be: IDs need to be trusted.

A Trusted Digital Identity is created when the information provided has been verified or checked for authenticity.

A trusted digital ID consists of a set of verified attributes (like verified ID documents or biometrics), thus providing a certifiable link between an individual and their digital identity. These attributes may also include verification with third parties such as Government databases, social identity, credit card numbers, or mobile records.

​For MNOs, OEMs, and other enterprises, trusted digital IDs mean smoother digital workflows, faster customer acquisition processes, and consistent customer data.

Operating costs are reduced and the customer experience enhanced.

There's more.

A Trusted Digital Identity can serve as a gateway for subscribers to access multiple security-sensitive services such as mobile money, eGov, and online banking, allowing MNOs to take a lead in these fast-growing sectors.

This is where Thales'Trusted Digital Identity Services Platform comes into play, a one-stop services platform to digitalize mobile subscriber enrollment.

It orchestrates everything needed by Telecom Operators to digitalize customer enrollment, including the capture, verification, and authentication of customer credentials and biometrics.

Drawing on Thales' in-depth experience and expertise in these fields, as well as complementary services from trusted partners worldwide, the platform enables streamlined enrollment, both in-store and online.

As a result, Telecom Operators, OEMs, and other enterprises can accelerate their digitalization strategies, launch new services, fight fraud, and meet regulations.

Trusted Digital Identity services platform to digitalize mobile subscriber enrollment

Passive liveness detection does not require any action to be taken. It’s used by Thales ID verification suite and its Live Selfie Verify module for assured user presence during enrollment.

​​How to create a Trusted Digital Identity?​

A trusted digital ID is created by conducting three general steps: capture, verify, digitalize. The details of each step may vary according to the extent of the information the MNO wishes to capture and the regulations they are subject to, for example, around personal data privacy.​ ​​

1.How to capture ID documents and biometrics?​

Capture ID documents

The subscriber's ID information is captured from an identity document (passport, driver's license, national IDs, resident permits, etc.).

In this process, information such as name and birthdate can be extracted through image analytics (optical character recognition).

This technology helps ensure that accurate and detailed customer information is entered in the CRM.

Capture biometrics

A biometric capture device (such as a mobile phone, web camera, tablet or kiosk or specialized fingerprint scanner) is used to capture the user's biometric information. Types of biometrics that can be collected include information from the face or fingerprint.​

​​2.How to verify ID documents and biometrics?​

Verif​y identity

After it has been captured, the system verifies the authenticity of an ID document with dedicated software. Different methods can be used to check the provided identity document's security features against an ID database.

In this phase, the cardholder's personal information can also be extracted to automatically populate the fields in registration forms, the CRM, etc. This results in a faster and simpler onboarding process for customers and time savings and greater data accuracy for MNOs.

There are different document verification levels: standard, based on ID picture from visible light, advanced with security features existing in white, infra-red and ultraviolet, and chip-based with electronic document verification.

​​Verify bi​​ometrics

Biometric technology is used to verify if the person presenting the document is who they claim to be.

It also presents an opportunity for later use as a simple and modern way to access services that require identification — and in particular, when verification needs to be conducted remotely.

3. How is a digital ID created​?

Digitalize

A digital ID may be created after a match is established between the biometric data and the identity document.

Going forward, the user’s digital ID can be used to log in to the service easily. The user can gain access by simply presenting the requested biometric attribute, such as their fingerprint. This function enables users to access the MNO’s services or third-party services seamlessly.

More information on Trusted Digital Journey

More information on identity fraud in telecommunication