Trusted Digital Identity

​​​Enabling swift and secure multi-channel trusted digital identities

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Around 160 countries mandate SIM registration policies in 2021, according to the GSMA and Mobile Network Operators (MNOs), and over 30 even require fingerprints or a facial scan.

There's another reason why Mobile Network Operators (MNOs) need to implement tighter identity verification procedures for their customers.

 MNOs increasingly offer new financial services and are subject to meeting KYC and eKYC  ID  verification procedures for in-store and remote SIM registration.

Thales Trusted Digital Identity is a new approach to address identity verification to fight telecom fraud and comply with local regulations.

Online registration

Remotely, it covers all the steps of the digital customer journey, starting from digital onboarding.
At this stage, an identity verification service is activated. It features real-time ID document verification, and seamless biometric verification takes place.
Once this step is completed, a trusted digital or mobile identity can be created and used as a biometric authentication means.

This process is the key to opening up a wealth of access to security-sensitive services.

Above all, Thales Trusted Digital Identity enables MNOs to:

• slash fraud losses,
• establish seamless, entirely digital customer journeys,
• automate routine administrative processes.

Instore registration

For In-store SIM registration,  Thales Trusted Digital Identity relies on the same technologies used for remote digital onboarding, and specific readers can be used for ID document verification.
 

​What is a digital identity that can be trusted?

To begin with, a digital ID is a technological link between an actual entity, such as a person and its digital equivalent entities.

It includes a collection of electronically captured and stored identity attributes, including biographic and biometric data.

People own many digital identities that consist of an email address and a password to access different online services.

In some cases, such as engaging with media or entertainment, we may access social media using a pseudonym to reveal less about our identity. But when it comes to certain areas, like government services and banking, you must be who you claim to be: IDs need to be trusted.

A trusted digital ID consists of a set of verified attributes (like verified ID documents or biometrics), thus providing a certifiable link between an individual and their digital identity.

These attributes may also include verification with third-party credentials such as Government databases, social identity, credit card numbers, or mobile records.

​For MNOs, OEMs, and other enterprises, trusted digital IDs mean smoother digital workflows, faster digital onboarding processes, and consistent customer data.

Operating costs are reduced, and the customer experience is enhanced.

There's more.

A trusted ID to get access to many services

A Trusted Digital Identity as a form of electronic ID can serve as a gateway for subscribers to access multiple security-sensitive services such as mobile money, electronic government, and online banking, allowing MNOs to take the lead in these fast-growing sectors.

This is where Thales Trusted Digital Identity Services platform comes into play, a one-stop services platform for digital onboarding.

It orchestrates everything telecom operators need to digitalise customer enrollment, including capturing, verifying, and authenticating customer credentials and biometrics.

Based on Thales' in-depth experience in these fields, and complementary services from trusted partners worldwide, the platform enables streamlined digital in-store and online onboarding.

The good news?

Telecom operators, OEMs, and other enterprises can accelerate their digitalisation strategies, launch new services, fight fraud, and meet regulations.

Trusted Digital Identity services platform for digital onboarding (video)

Passive liveness detection does not require any action to be taken. It is used by the Thales ID verification suite and its Live Selfie Verify module for assured user presence during enrollment.

​​How to create a trusted digital identity?​

A trusted digital ID is created by conducting three general steps: capture, verify, and digitalise.

The details of each step may vary according to the extent of the information the MNO wishes to capture and the regulations they are subject to, for example, around personal data privacy.​ ​​

More information on identity fraud in telecommunication

More information on Trusted Digital Journey