Enabling swift and secure multi-channel trusted digital identities
Around 160 countries mandate SIM registration policies in 2021, according to the GSMA and Mobile Network Operators (MNOs), and over 30 even require fingerprints or a facial scan.
There's another reason why Mobile Network Operators (MNOs) need to implement tighter identity verification procedures for their customers.
MNOs increasingly offer new financial services and are subject to meeting KYC and eKYC ID verification procedures for in-store and remote SIM registration.
Thales Trusted Digital Identity is a new approach to address identity verification to fight telecom fraud and comply with local regulations.
Remotely, it covers all the steps of the digital customer journey, starting from digital onboarding.
At this stage, an identity verification service is activated. It features real-time ID document verification, and seamless biometric verification takes place.
Once this step is completed, a trusted digital or mobile identity can be created and used as a biometric authentication means.
This process is the key to opening up a wealth of access to security-sensitive services.
Above all, Thales Trusted Digital Identity enables MNOs to:
- slash fraud losses,
- establish seamless, entirely digital customer journeys,
- automate routine administrative processes.
For In-store SIM registration, Thales Trusted Digital Identity relies on the same technologies used for remote digital onboarding, and specific readers can be used for ID document verification.
What is a digital identity that can be trusted?
To begin with, a digital ID is a technological link between an actual entity, such as a person and its digital equivalent entities.
It includes a collection of electronically captured and stored identity attributes, including biographic and biometric data.
People own many digital identities that consist of an email address and a password to access different online services.
In some cases, such as engaging with media or entertainment, we may access social media using a pseudonym to reveal less about our identity. But when it comes to certain areas, like government services and banking, you must be who you claim to be: IDs need to be trusted.
A trusted digital ID consists of a set of verified attributes (like verified ID documents or biometrics), thus providing a certifiable link between an individual and their digital identity.
These attributes may also include verification with third-party credentials such as Government databases, social identity, credit card numbers, or mobile records.
For MNOs, OEMs, and other enterprises, trusted digital IDs mean smoother digital workflows, faster digital onboarding processes, and consistent customer data.
Operating costs are reduced, and the customer experience is enhanced.
A trusted ID to get access to many services
A Trusted Digital Identity as a form of electronic ID can serve as a gateway for subscribers to access multiple security-sensitive services such as mobile money, electronic government, and online banking, allowing MNOs to take the lead in these fast-growing sectors.
This is where Thales Trusted Digital Identity Services platform comes into play, a one-stop services platform for digital onboarding.
It orchestrates everything telecom operators need to digitalise customer enrollment, including capturing, verifying, and authenticating customer credentials and biometrics.
Based on Thales' in-depth experience in these fields, and complementary services from trusted partners worldwide, the platform enables streamlined digital in-store and online onboarding.
The good news?
Telecom operators, OEMs, and other enterprises can accelerate their digitalisation strategies, launch new services, fight fraud, and meet regulations.
Trusted Digital Identity services platform for digital onboarding (video)
Passive liveness detection does not require any action to be taken. It is used by the Thales ID verification suite and its Live Selfie Verify module for assured user presence during enrollment.
How to create a trusted digital identity?
A trusted digital ID is created by conducting three general steps: capture, verify, and digitalise.
The details of each step may vary according to the extent of the information the MNO wishes to capture and the regulations they are subject to, for example, around personal data privacy.
In-store or remotely, identity attributes are captured. Those attributes are ID documents such as passports, driving licenses, ID cards, and biometrics such as faces. The hardware needed can range from a mobile phone to specialised high-end scanners.
Identity verification aims to verify the authenticity of the end-user ID document and validates if the person is who they claim to be. This may require a combination of solutions, depending on the level of assurance needed.
After a match is established between the biometric data and the identity document, a digital ID may be created. From now on, the user's digital ID can be used to easily log in to the service. The user can gain access by simply presenting the requested biometric attribute, such as their fingerprint.
Trusted digital identity case studies around the world
Thales Trusted Digital ID EssentialDownload the whitepaper
Thales Trusted Digital ID For Mobile Network OperatorsRead more on Mobile app-based fingerprint checks
Trusted Digital Identity
for Everyone Everything EverydayDownload the eBook
How to deploy Digital Identity effectively - White Paper
In this white paper from Juniper Research, we look at how Businesses and Governments can deploy secure digital identities.Download our free report
Thales Trusted Digital ID - Document Readers for Mobile Network OperatorsRead more on Document Readers for Mobile Network Operators
Thales Trusted Digital ID Fingerprint For Mobile Network OperatorsRead more on Fingerprint Scanners
to fight fraud and to simplify remote authenticationRead more on Voice Biometrics
Thales Trusted Digital ID
Where robust ID fraud prevention meets a seamless customer journeyRead more
Biometric voice matching to fight call center fraud
A leading Mobile Network Operator is slashing the cost of call center fraud thanks to an efficient, flexible and unobtrusive solutionDownload our case study
The Digital Identity, solving the issue of Trust - June 2021
Trusted Digital Identities play in successful digital onboarding. This paper considers the essential pillars on which effective Trusted Digital Identity programs are built: capture and verification, a genuine presence and orchestration.Download the whitepaper
5 Forces Driving Trusted Digital Identity
5 forces driving trusted digital identity, for MNOs, OEMs and Service Providers5 Forces Driving Trusted Digital Identity [PDF - 2.5mb]
Thales Trusted Digital Telco
Enabling Communications Service Providers to deliver a 100% digital and intuitive customer experienceRead our eBook
Thales Trusted Digital Telco
• Launch a new digital brand within four months.
• Enroll new customers in less than 3 minutes
• launch a new offer in just 48 hours.
Driving Successful Digital Identity Strategies
This webinar, conducted jointly with Thales, explores the adoption of digital identity verification, the need to orchestrate and the most effective digital identity verification strategies to pursue in the face of changing requirements. The session features a summary of Juniper Research’s findings in this market, insight into Thales’ solutions, and a wide-ranging roundtable discussion on the topic.Watch the webinar
Thales Trusted Digital ID Services Platform helps meet consumer requirements for both security and convenience.
This end to end platform of services enables secure and seamless digital enrollment and biometric authentication such as facial and voice matching.Watch the video
Trusted Digital Identity in-store
Discover a seamless and secure customer experience, from digital enrollment in-store to biometric authentication for service accessWatch the video
Securing the digital customer journey
With increasing demand from consumers and operators to move customer journeys to digital channels, it is vital to ensure the systems enabling this are secure and provide the convenience expected from remote onboarding and support.
Welcoming the Wallet
What the new European Digital Identity Framework means for citizens, governments and businesses
Get in touch with us
For more information regarding our services and solutions contact one of our sales representatives. We have agents worldwide that are available to help with your digital security needs. Fill out our contact form and one of our representatives will be in touch to discuss how we can assist you.
Please note we do not sell any products nor offer support directly to end users. If you have questions regarding one of our products provided by e.g. your bank or government, then please contact them for advice first.