Mobile operators are facing an increasing threat from identity fraud, either during the customer enrollment process or involving SIM swaps and fraudulent online financial transactions. These can result in heavy financial losses and damaged brand reputation. In addition to this, operators must comply with national regulations on ID registration when activating new subscriptions.
Thales ID Verification is a comprehensive solution for secure customer enrollment, providing customers with a real-time seamless onboarding experience that minimizes the risk of identity fraud.
Why is strong identity
verification critical for MNOs?
Effective identity verification is key to tackling subscription fraud and its financial consequences. It is also more and more imposed by international and local regulations
Our fully automatic Identity Verification Service includes:
- Identity document verification - verifying the authenticity of the document
- Customer authentication - authenticating the holder as the rightful owner
- Risk assessment - evaluating the risk linked to a customer through checks on control lists
- ID verification report - report generation for audit purposes
- Automatic form filling - easing customer enrollment and limiting manual errors.
A multi-channel and flexible service to fit your needs
- You can choose the right level of security that best fits your business, and opt for either a SaaS or software-based enterprise application, depending on your needs.
- Flexible level of integration
- You can adapt it to your customer acquisition processes, in-store or remotely, online:
In-store ID verification with the use of scanners, mobile devices such as smartphones, tablets and self-service kiosks
Remote ID verification, online, through mobile app or web browser
Benefits for operators:
- Minimizes Identity fraud, representing millions of euros per year in losses
- Guarantees secure management of customers' private data
- Easy to integrate – can be run in SaaS mode
- Compliant with increasing security regulations
- Reduces operating costs associated with document management
- Improves the customer experience and facilitates enrollment process
- Protects your brand reputation
Unrivalled experience in secure identity documents
- An offer which has been deployed in over 40 Document Verification projects in the private and public sectors worldwide
- We own one of the largest ID document databases in the world
- We have unmatched expertise in encryption, security and privacy schemes
- Our full-page scanners check millions of documents each year from passports to IDs
- We work closely with worldwide experts in identity fraud. You can be assured that your solution will include the very latest developments in ID security features
- We have strong expertise in biometric technology and have deployed biometric technology programs in over 35 countries
- Thales is the world's leading provider of secure identity documents for governments (ABI Research 2014 and 2015 studies)
Thales continues to innovate at the forefront of the ID market. In line with future market trends, the company is placing the emphasis on eGovernment enablement regardless of the device used by citizens - computers, smartphones, tablets and more. Phil Sealy, senior analyst at ABI Research.
Documents
The role of MNOs in electronic identification within the European eIDAS regulation
The role of MNOs in electronic identification within the eIDAS regulation [PDF 1.7mb]
Thales' Trusted digital ID technology for Mobile Network Operators
Thales' portfolio of technology for capturing, verifying, and digitalizing identities. These technologies and combined solutions can easily be deployed by MNOs to begin offering more advanced customer identity verification.
Read more [PDF - 5.2mb]Industry Analysts & Awards
Gemalto won the 2016 ACT Canada IVIE Award in the “Privacy by Design” category for its ID Verification solution
ACT Canada is the internationally-recognized association driving payment evolution and digital identity. The IVIE Awards, celebrate innovation in payments and digital identity products and recognize the ingenuity of the winners and the value that implementations of emerging technologies bring to the market.
Learn moreCase studies
High-profile European bank
Since 2012, Thales signed on as prime contractor with a high-profile European bank to deployID Verification at each branch location. Each station is connected to a central document verification repository that will hold more than 2,000 travel and ID documents. The central system is connected to each agent station to provide document repository updates as well as to perform management and operational reports. New customer demographic data, which are captured automatically from the document, are entered directly into the bank’s enterprise management system. The project is now up and running, with over 1,000 ID Verification workstations enabled.
ID Verification for Banking & Payments
Thales' advanced ID document verification service for a major MNO in North America
Thales' solution reduces ID fraud and improves customer service
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Thales' Identity Verification service helps slash fraud at Orange
6 key benefits of identity verification service for Orange and why they chose Thales
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Telefónica Deutschland selects Thales ID verification service
Telefónica Deutschland’s prepaid customers will enjoy faster proof of identity checks in store and online, thanks to Thales' Multi-Channel ID Verification Service.
Read more
ID Verification
Norway's national post and logistics service grows business and strengthen fraud protection with Gemalto’s ID Verification
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Posten Norge to strengthen fraud protection for Norway
In September 2016, Posten Norge, Norway's national post and logistics service, selected Gemalto's ID Verification solution. It will enable customer credentials such as identity cards and passports to be checked by branch staff. The new solution is to be deployed in 1100 branches at first, with the potential ultimately to cover Posten Norge's entire, 1400-strong national network.
Learn more