ID verification has become a critical component of telecom operations
Mobile operators face an increasing threat from identity fraud during customer enrollment or involving SIM swaps and fraudulent online financial transactions. These can result in heavy financial losses and damaged brand reputation.
Operators must comply with national regulations on ID registration when activating new subscriptions.
Thales Identity & Document Verification, part of the Trusted Digital Identity platform, is a comprehensive solution for secure customer enrollment, providing customers with a real-time seamless onboarding experience that minimizes the risk of identity fraud.
Let us show you how.
Why is robust identity
verification critical for MNOs?
Thales identity and document verification services are designed to help mobile operators verify the identities of customers who sign up for a new SIM card or top-up their accounts. These services can be used to prevent fraud, ensure compliance with local regulations, and improve customer experience.
Our Identity Verification Service includes the following:
- Document verification - verifying the authenticity of the documents ( government-issued IDs in real-time)
- Customer authentication - authenticating the holder as the rightful owner
- Risk assessment - evaluating the risk linked to a customer through checks on control lists
- ID verification report - report generation for audit purposes
- Automatic form filling - easing customer enrollment and limiting manual errors.
A multi-channel and flexible service for in-store or remote verification
- Depending on your needs, you can choose the right level of security that best fits your business and opt for a SaaS or software-based enterprise application.
- Flexible level of integration
- You can adapt it to your customer acquisition processes, in-store or remotely, online:
In-store ID verification with the use of scanners, mobile devices such as smartphones, tablets and self-service kiosks
Remote ID verification, online, through a mobile app or web browser
Streamlining ID verification: The benefits of our integrated solution
- Mitigates identity fraud, which results in losses worth millions of euros annually
- Ensures secure handling of customers' confidential information
- Effortlessly integrates with your system and can be operated in SaaS mode
- Adheres to evolving security regulations
- Lowers expenses linked to document management operations
- Enhances customer experience and streamlines the enrollment process
- Safeguards the reputation of your brand
Online mobile identity verification is a process that confirms a user's identity through a mobile device, utilizing biometrics and document checks (passport or driver's license) to ensure secure digital transactions.
Mobilize our expertise in security and privacy
Thales' ID and document verification solutions provide Telecom Operators with a powerful tool to verify the authenticity of the document and the identity of the individual. With advanced technologies like machine learning and biometrics, these solutions are highly accurate and scalable, helping businesses ensure compliance and enhance customer experience.
- An offer which has been deployed in over 40 Document Verification projects in the private and public sectors worldwide
- We own one of the largest ID document databases in the world
- We have unmatched expertise in encryption, security and privacy schemes
- Our full-page scanners check millions of documents each year, from passports to IDs
- We work closely with worldwide experts in identity fraud. You can be assured that your solution will include the latest developments in document verification and online facial recognition.
- We have strong biometric technology expertise and deployed biometric technology programs in over 35 countries.
- Thales is a trusted provider of secure identity documents for governments.
More resources for Telcos on identity and document verification: case studies, white papers
ID verification and document verification can be confusing because they are often used interchangeably, even though they refer to distinct processes.
For instance, some people use the term "ID verification" to define the process of verifying the authenticity of an individual's ID document, such as a passport or driver's license. In this context, ID and document verification are the same, and the terms are interchangeable.
However, in other contexts, "ID verification" may refer to the broader process of verifying an individual's identity, which could involve using biometric identification, personal information, or other means to authenticate the individual.
In this case, document verification would be a specific subset of ID verification, focusing solely on verifying the authenticity of a particular document.
Confusion between ID and document verification can also arise because the two processes are often used together.
For example, a telecom operator may require both ID verification and document verification to onboard a new customer, with the former being used to verify the individual's identity and the latter to verify the authenticity of their ID document.
Explore our case studies below to discover the benefits of robust identity verification for mobile network operators.