VocalPro recorders help you achieve a better quality of service in controlling and improving calls, train stakeholders, obey regulatory constainst or even in solving disputes several years after the call, it allows to enhanced security by providing immediate replay or intercepting malicious calls.
VocalPro is the best-in-class recorder with prooved project records. It garanties a high grade of performace as well as best in class service, when it comes to maintenance an scalability of the soltion.
All center in the banking sector, emergency services, public safety, public transport and police and defense need to:
- Obey reglementations fo recording phone calls
- Provide proofs of what has been said
- Solve issues thanks to the possibility of listening to the phone call again
- Improve quality of service
- Train their staff
Thanks to the listen again feature, emergency call centers benefit from a precious help when it comes to manage distressed persons at the phone.
Every phone call is saved to be listened to again or reuse at a later stage for training purposes, analysis and Quality of Service improvement.