VocalPro

Vocal Pro is a solution that captures and records audio conversations during telephone or other calls. The sound tracks are stored for various purposes, such as compliance, quality insurance, dispute resolution, training or documentation. It interfaces easily with the communication environments and garanties an accurate recording of the voice communications.

It is fit for  purpose for any type of activity, such as the banking sector, emergnecy services, public safety, air and rail transport, defense, sensitive sites that have a communication system either by telephone, radio or from a public announcement system.

It can either be T2/T0, analog or VoIP.

VocalPro recorders help you achieve a better quality of service in controlling and improving calls, train stakeholders, obey regulatory constainst or even in solving disputes several years after the call, it allows to enhanced security by providing immediate replay or intercepting malicious calls.

VocalPro is the best-in-class recorder with prooved project records. It garanties a high grade of performace as well as best in class service, when it comes to maintenance an scalability of the soltion.

All center in the banking sector, emergency services, public safety, public transport and police and defense need to:

• Obey reglementations fo recording phone calls
• Provide proofs of what has been said
• Solve issues thanks to the possibility of listening to the phone call again
• Improve quality of service
• Train their staff

Thanks to the listen again feature, emergency call centers benefit from a precious help when it comes to manage distressed persons at the phone.

Every phone call is saved to be listened to again or reuse at a later stage for training purposes, analysis and Quality of Service improvement.