Powered by Guavus, a global pioneer in this field, these new capabilities serve to complete a comprehensive product portfolio.
The Guavus-IQ portfolio delivers highly instrumented analytics insights to CSPs on:
- how each subscriber is experiencing their network and services (bringing the outside perspective in),
- and how their network is impacting their subscribers (understanding how their internal operations are impacting their customers).
This single, real-time “outside-in/inside-out” perspective helps operators identify subscriber behavioral patterns and better understand their operational environments. This enables them to increase revenue opportunities through data monetization and improved customer experience, as well as reduce costs through automated, closed-loop actions.
Deployed at large and varied operators worldwide, Guavus differentiates itself on its efficient resource usage and data ingestion, long telecoms expertise, low-code development, network vendor independence, and the ability to handle massive scale: at one operator, it processes 5 petabytes of data a day!
Guavus portfolio of applications at a glance
- Securely collect, correlate and analyze network & subscriber related information in real-time by leveraging the power of Big Data Analytics
- Dramatically increase MNO operational efficiency to lower OPEX and optimize the value derived from MNO network & subscriber-related information – while improving overall customer experience
They comprise two types of AI/ML-driven analytics solutions:
Operations Analytics (Ops-IQ)
Ops-IQ addresses CSPs network and service issues through real-time ML-based operational analytics, topology-independent root issue analysis, fault correlation, fix recommendation, incident prediction and automatic trouble ticket generation.
Designed for Network, Service, Field & Customer Care teams, Ops-IQ achieves the self-healing network paradigm, preventing customer-impacting service degradations and outages, lowering OPEX and optimizing customer experience.
Find out more: https://www.guavus.com/guavus-iq/ops-iq/
Subscriber & Device Behavorial Analytics (Service-IQ)
Service-IQ addresses the CSPs network and marketing challenges through end-to-end behavioral analytics, from massive network event data record (EDR) collection to high-value analytics use cases.
Designed for Marketing Operations & Product teams, with broad management support for devices, enterprise IoT services, and network operations, Service-IQ enables CSPs to understand subscriber and device digital behaviors. CSPs can fully capitalize on their own network data assets to grow revenue, increase profitability and support customer experience initiatives.
Find out more: https://www.guavus.com/guavus-iq/service-iq/
More about Guavus comprehensive AI and big data analytics portfolio